Gaya APA

gaspersz, V. (2001). ISO 9001 : 2000 And Continual Quality Improvement . Jakarta: PT Gramedia Pustaka Utama.

Gaya MLA

gaspersz, Vincent. "ISO 9001 : 2000 And Continual Quality Improvement". Jakarta: PT Gramedia Pustaka Utama, 2001. Text.